Appointments
Each appointment is scheduled for 15 minutes. Some consultations will obviously require more time. If you feel this may be the case, you should advise the receptionist to book for a longer appointment. There is usually an increased cost for longer appointments. However if you have several problems, more time is necessary - 3 problems in 15 minutes leaves only 5 minutes for each for: taking a history, examining you, ordering tests, and planning management and referral if necessary. The result can be that none of the problems get dealt with properly.
For emergencies, please come straight in or phone an ambulance if it is serious.
Minor surgery (excisions), medical examination for driving licences, IUCD fitting, general medicals for insurance, travel appointments and "all over check ups" all require a special appointment, and sometimes a nurse appointment as well. We prefer you to phone for these appointments rather than "dropping in" to be seen. Even if you need to be seen immediately then a quick call allows us to be prepared or direct you to the appropriate service.
We now offer online booking of appointments but please note that this service is for standard appointments only.
Please continue to phone reception for any of the non-standard categories listed above.
If you are a new patient please phone for your first appointment to ensure that the enrolment process can be started/conpleted.
Telehealth Appointment Guidelines
While telehealth appointments (phone or video) offer convenient access to your GP, there are some limitations to what can be done remotely.
For ongoing or complex health issues, or when requesting certain medications, you may be asked to visit your regular GP in person.
Building and maintaining a relationship with your enrolled GP clinic helps ensure you and your whānau receive the best possible care,
continuity, and long-term support.
Please note that certain services, such as medical certificates that require a physical examination
(for example, insurance, driving licences, or sports) and specialist referrals often need an in-person assessment.
If you are unsure whether your medical concern can be addressed via a telehealth consultation, please contact our nurse line
for guidance at 09 479 5027 ext 2.
For emergencies, please come straight in or phone an ambulance if it is serious.
Minor surgery (excisions), medical examination for driving licences, IUCD fitting, general medicals for insurance, travel appointments and "all over check ups" all require a special appointment, and sometimes a nurse appointment as well. We prefer you to phone for these appointments rather than "dropping in" to be seen. Even if you need to be seen immediately then a quick call allows us to be prepared or direct you to the appropriate service.
We now offer online booking of appointments but please note that this service is for standard appointments only.
Please continue to phone reception for any of the non-standard categories listed above.
If you are a new patient please phone for your first appointment to ensure that the enrolment process can be started/conpleted.
Telehealth Appointment Guidelines
While telehealth appointments (phone or video) offer convenient access to your GP, there are some limitations to what can be done remotely.
For ongoing or complex health issues, or when requesting certain medications, you may be asked to visit your regular GP in person.
Building and maintaining a relationship with your enrolled GP clinic helps ensure you and your whānau receive the best possible care,
continuity, and long-term support.
Please note that certain services, such as medical certificates that require a physical examination
(for example, insurance, driving licences, or sports) and specialist referrals often need an in-person assessment.
If you are unsure whether your medical concern can be addressed via a telehealth consultation, please contact our nurse line
for guidance at 09 479 5027 ext 2.
